Client services
Frequently asked questions
Essential answers for shopping the VERONICA MARK edit — authenticity, delivery, returns and more.
Shopping & authenticity
How we curate and source every piece in the edit.
Orders & payment
Placing an order, paying securely, and order updates.
Shipping & delivery
Rates, timelines and where we dispatch from.
Returns & exchanges
Eligibility and how to start a return.
Account, rewards & promotions
Wishlist, opening edit and staying in touch.
Client services
How to reach us when you need a personal response.
Still need help?
Our client services team is ready to assist.
Write to us for order support, fragrance advice, or anything not covered here.