Privacy policy

VERONICA MARK (“we”, “us”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices available to you when you use our storefront and related services.

For privacy requests, contact sales@veronicamark.com.

Account and profile details such as name, email address and password when you register.

Order and fulfilment details including shipping address, phone number, items purchased, payment status and order history.

Payment-related information processed by our payment providers (for example Paystack). We do not store full card numbers on VERONICA MARK servers.

Communications you send via contact forms, email or client services, including order references and messages.

Technical and usage data such as device type, browser, approximate location derived from IP (including country for currency display), and pages visited, to operate and improve the site.

To process orders, payments, shipping, returns and invoices.

To provide account features such as wishlist, order tracking and preferences.

To respond to enquiries and provide client services.

To detect and prevent fraud, abuse and security incidents.

To send transactional messages (order and delivery updates). Marketing messages are sent only where appropriate consent or legitimate interest applies and you can opt out.

To comply with legal obligations and enforce our Terms.

We share personal information only as needed with trusted processors who help us operate the Services — for example payment providers, shipping carriers, email delivery, hosting and analytics — under appropriate safeguards.

Brand partners may receive information required to fulfil or support orders for their products, limited to what is necessary.

We may disclose information if required by law, regulation or legal process, or to protect the rights, safety and integrity of VERONICA MARK, our clients or others.

We do not sell your personal information.

We use cookies and similar technologies for essential site functions (such as session, cart and security), preferences, and to understand how the storefront is used so we can improve it.

You can control cookies through your browser settings. Disabling certain cookies may affect checkout, sign-in or other features.

We retain personal information for as long as needed to provide the Services, meet legal and accounting requirements, resolve disputes and enforce agreements. Retention periods vary by data type and purpose.

We apply administrative, technical and organisational measures designed to protect personal information. No method of transmission or storage is completely secure; we work to reduce risk and respond appropriately to incidents.

VERONICA MARK is based in Nigeria and serves clients internationally. Your information may be processed in Nigeria and in other countries where our providers operate. Where required, we use appropriate safeguards for cross-border transfers.

Depending on applicable law, you may have rights to access, correct, update, delete or restrict certain personal information, or to object to certain processing and to withdraw consent where processing is consent-based.

To exercise these rights, email sales@veronicamark.com with sufficient detail for us to verify and respond. You may also unsubscribe from marketing emails using the link in those messages.

You can update some account details by signing in to your account settings.

The Services are not directed to children. We do not knowingly collect personal information from children below the age required by applicable law. If you believe we have done so, contact us and we will take appropriate steps.

We may update this Privacy Policy periodically. The “Last updated” date will change when we do. Where changes are material, we may provide additional notice through the site or email where appropriate.

Privacy enquiries: sales@veronicamark.com. Website: www.veronicamark.com. We aim to respond within one business day.